Mediation Center

2023247

Within 1 year

TMGM refuses withdrawal. Account has 12,000 USD. Withdrawal of 3,000 USD has been stuck for many days! My TMGM MT4 account ID is 2023247. I submitted a withdrawal request of 1,000 USD on the TMGM platform. The withdrawal request was submitted on September 15. The platform's published rules state that the USD withdrawal review processing time is 24 hours. However, after submission, the order has been stuck in the pending review status. Later, the account manager told me to cancel the withdrawal and re-submit. However, the re-submitted withdrawal of 3,000 USD is also stuck in the pending review status! My account has long completed all real-name verification. Past withdrawals have all been processed normally and arrived successfully. The account trading operations are compliant, with no violations. I have sent multiple emails to contact TMGM official customer service for follow-up. I have not received any approval notification email, nor has the funds arrived. Customer service only informed me that the background is investigating, unable to clearly state the specific reason for the funds being held, and did not give a clear completion time. This constitutes an indefinite delay of withdrawal. Requests: 1. Complete the full withdrawal of this 3,000 USD order as soon as possible, and arrange for the funds to be transferred to my receiving account. 2. Provide a written explanation of the detailed reasons why this withdrawal application was held up and stuck in the review process.

FX1014971572

3-5 years

Platform shows withdrawal completed, but funds are stuck at intermediary institution for investigation. Says it's problematic funds, currently unknown when the funds will be unfrozen. Platform claims to have sent the money, but cannot guarantee when it will arrive. Keeps passing the buck

人间慢行者

Within 1 year

I made deposits on August 10 in the amount of 500, August 11 in the amount of 6000, and August 13 in the amount of 6600. My total deposit amounted to 13100, and my total loss was 2586.12. The platform stated that I was eligible for a 20% compensation quota, and I claimed 2499 accordingly. However, the platform went back on its word when I requested a withdrawal. It alleged that I had improperly claimed the compensation quota and refused to process my withdrawal. Not only did it intend to deduct the compensation amount of 2499, but it also withheld all funds in my account. My withdrawal application has remained under review with no payment executed. I have attempted to resolve this matter through negotiation with the platform and its senior management, but no resolution has been reached.

FX3221934123

Within 1 year

TMGM system freeze prevented me from closing positions. Caused me a loss of $2046.88. I submitted screen recordings of the freeze and order screenshots to the official team, and TMGM confirmed that the loss was caused by the system freeze. Initially they said they would reply within 3 business days, but then countless business days passed, and now it's been two months, still no full compensation. They keep delaying and not handling it, no reply, the platform keeps shirking responsibility, breaking promises, and has no credibility at all. Hope to get compensation as soon as possible. Since they admitted that the loss was caused by the system freeze, why are they still shirking and not giving full compensation? TMGM platform is too shady, don't be fooled.

胡伟庚

Within 1 year

Serious complaint against PGMarkets. Jinshi is a scam platform, a Ponzi scheme. They are blocking withdrawals and not returning the principal. My account is even in a trading loss state. Previously, they blocked withdrawals. Now they say they need to cooperate with some KYC review, which will take 3 months. Only after 3 months can they arrange the review gradually, meaning that even after 3 months, withdrawal may not be possible. They find various excuses to block. Where would any legitimate broker freeze funds when the client's account principal is in loss? The so-called compensation activity is just a trick. The broker itself caused losses due to regulatory issues, which led to being exploited, and then they freeze other clients' funds. They also force us to only withdraw profits from the copy trading with Yuanqi Asset Management. Unfair terms. I have many records. Please, platform, pay attention and uphold justice.

FX3831620876

Within 1 year

Malicious slippage, still no compensation, and the customer manager, also being unreasonable

FX2366626576

Within 1 year

TMGM withdrawal, backend changed my receiving address without authorization

順

Within 1 year

I made two withdrawals, but neither was processed; it's been over half a month

FX3339717911

Within 1 year

I opened a real trading account with PGMarkets金时, and have been trading diligently and in compliance. Recently, I made a normal withdrawal, but the platform refused to release the funds. My withdrawal on July 16 was rejected, and on July 24 I withdrew again, but the funds still have not arrived. Customer service also fails to resolve the issue and keeps making excuses.

FX2834036710

3-5 years

I deposited funds on July 6th and started trading. All my orders were held for more than 5 minutes, some for 2 hours, and some for 10 hours. It was all manual trading. After losing $4000, I discovered that closing positions was delayed due to slippage, and my withdrawal was constantly being delayed. As of August 6th, my withdrawal was still stuck.

A小蚂蚁

3-5 years

I’ve been using this platform for a long time, but I don’t agree with the way the spread and slippage caused my stop-loss to trigger this time. At the time, neither their platform nor any other platform showed the price reaching 4441. Even if you add the spread and slippage, my stop-loss was set at 4397—so how did I end up with a loss at 4441? I was monitoring the market the entire day, and there were no gaps, slippage, or widening spreads. At the same time, the same situation did not occur on my other trading platform. When I asked the broker, they explained it away as slippage, gaps, and spreads. But none of these actually happened in live trading—are these big platforms just trying to fleece us? Here are screenshots of the two trading screens from that day:

FX1180539780

Within 1 year

1 lot long order stop loss level was 4429.06, actual stop loss level was 4427.49, slippage $157, 1 lot short order pending order price was 4413.96, because the long order slippage caused the short order not to be triggered, it dropped to 4382.34, loss $3162, total loss $3319.

FX2226618194

Within 1 year

I set a stop-loss at 4035 in my trade on July 14th, but your platform triggered a stop-loss at 4063.55, resulting in an additional loss of $300. This is your platform's fault, and I demand a refund of the $300 loss. Otherwise, I will continue to file complaints! My account: w****@163.com, trading account used: 300*****

华仔2518

3-5 years

They tricked me into depositing money with promises of compensation, but then they stopped allowing me to withdraw my funds altogether. It was all a scam. Now I can't even log into my account anymore.

dark star

3-5 years

The platform has repeatedly refused my withdrawal requests. When I contacted customer service, they explained that the bank refused payment because the name did not match. I contacted customer service many times and provided all my ID card and bank card information, which was completely error-free. However, customer service kept telling me to wait. I applied for withdrawals many times in succession but was never allowed to withdraw the funds. Contacting customer service always made me wait. On the surface, the platform seems fine, but in reality they definitely find various excuses not to allow withdrawals.

FX1790205468

Within 1 year

The money was scammed away under the name of this company, why is no one in charge, I opened an account and deposited US dollars, but in the end they refused to let me withdraw

必赢达人

3-5 years

There were no problems with the trading orders. The account showed a profit, and then the platform claimed it was a violation and refused to pay the profit.

FX1590357468

Within 1 year

The account was cancelled without prior warning or notice, and the account was directly banned with 7,000 US dollars

FX2971604592

Within 1 year

The withdrawal card has not been credited within 2.3 days, may I ask what is the situation.

FX3217826098

Within 1 year

I opened an account with TMGM in April of this year and made a profit of one or two thousand US dollars. As of today, all profits have been deducted from my account, claiming I violated trading rules. They've been constantly asking me to provide various documents, which I've uploaded as required by the platform. However, I still haven't received my principal, and the platform has also blocked me from logging in.