Global Broker Regulation Inquiry App
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Amount Resolved (Past 30 Days)(USD)

$160,634

Resolved Cases

15422

Amount Resolved (Past 30 Days)(USD)

$160,634

Resolved Cases

15422

FX8784066322
Within 1 year

Resolved

I deposited money but the exchange did not resolve the error

The exchange always requires a TXID, but meanwhile the funds have been sent and the exchange does not confirm it.

Mediating Parties

TMGMTMGM

Resolved
Settlement Amount$123(USD)

Vietnam

2025-11-27

小宝
Within 1 year

Resolved

Unable to withdraw

They claimed I am linked to someone or something, which doesn't make sense because I'm trading from home. Profits made can't be withdrawn.

Mediating Parties

XMXM

Resolved
Settlement Amount$875(USD)

Hong Kong

2025-11-23

FX2755235772
Within 1 year

Resolved

Not allowing withdrawal of profits.

Deposited $1000, made profits but the Yixin platform doesn't allow withdrawal. Everyone be careful not to be scammed, after making profits you have to complete 100 hands before they allow withdrawal. If your capital is lost, you can't complete it, you can only lose. If you win, they don't allow withdrawal, it's a gold swallowing beast! Everyone, beware of this fraudulent platform!

Mediating Parties

easyMarketseasyMarkets

Resolved
Settlement Amount$1,635(USD)

Hong Kong

2025-11-23

FX3828049521
Within 1 year

Resolved

Withdrawal

From the 9th when I requested a withdrawal until the 14th, it has not been processed. My withdrawal request has been returned to my live account. Now they are asking for my bank statement.

Mediating Parties

XMXM

Resolved
Settlement Amount$285(USD)

Indonesia

2025-11-22

FX3431137949
Within 1 year

Resolved

XM does not allow profits to be withdrawn.

A friend recommended the XM trading platform website, saying they were running a promotion. I deposited 1000 USD and received a bonus of 200 USD, totaling 1200 USD. I made a profit of 1298 USD in trades, but the platform only allowed me to withdraw the initial 1000 USD and only to a bank card. The transaction fee caused a loss of 20 USD. The withdrawal was flagged by the bank's risk control. They didn't even release my profits. This was my first deposit and trade, and I ask the platform to appeal for my losses. Thank you!

Mediating Parties

XMXM

Resolved
Settlement Amount$1,298(USD)

Hong Kong

2025-11-22

all
Within 1 year

Resolved

The chuck platform cannot be logged in.

The platform is stuck and unable to close positions or trade.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$2(USD)

Hong Kong

2025-11-21

风一样的男子1
3-5 years

Resolved

First, I couldn't log in, and now after logging in, the system has been frozen for an hour with no operation possible.

First, I couldn't log in, and now after logging in, the system has been frozen for an hour with no operation possible. This kind of situation happens frequently, which is really frustrating.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$0(USD)

Hong Kong

2025-11-21

FX2019291200
Within 1 year

Resolved

Unplugging the network cable, sudden data interruption during trading, customer service calls

Unplugging the network cable, sudden data interruption during trading, customer service not answering calls, online support not responding

Mediating Parties

ExnessExness

Resolved
Settlement Amount$224(USD)

Hong Kong

2025-11-21

huang3321
3-5 years

Resolved

Stuck for an hour, first time encountering this.

It suddenly got stuck today, unable to connect to the server or reach customer service.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$1,000(USD)

Hong Kong

2025-11-21

小文8113
Within 1 year

Resolved

Platform account locked

The platform data is not updating, operations cannot be performed, withdrawals are unavailable, and customer service cannot be reached.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$1,600(USD)

Hong Kong

2025-11-21

FX2799648942
Within 1 year

Resolved

Unable to log in

Unable to trade, there are orders that cannot be stopped loss.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$120(USD)

Hong Kong

2025-11-21

G
Within 1 year

Resolved

They won't let me trade for no reason

They won't let me trade for no reason, it's always stuck, and I can't withdraw money.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$55(USD)

Hong Kong

2025-11-21

渐行渐远ζ□
3-5 years

Resolved

The platform is frozen and unresponsive.

The platform is frozen and unresponsive.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$1,000(USD)

Hong Kong

2025-11-21

渐行渐远ζ□
3-5 years

Resolved

The platform is frozen and unresponsive.

The platform is frozen and unresponsive.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$1,000(USD)

Hong Kong

2025-11-21

白加黑 ?
Within 1 year

Resolved

Withdrawal deducts profits

Haven't played for a few days, profits were deducted from withdrawal without reason.

Mediating Parties

XMXM

Resolved
Settlement Amount$1,122(USD)

Hong Kong

2025-11-21

Zzz
Within 1 year

Resolved

Unable to deposit money into account, and customer service can't resolve it.

Transferred deposit using EUI, but the account still shows no inflow. Can't reach or resolve with customer service.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$20(USD)

Hong Kong

2025-11-21

Livermore
1-2 years

Resolved

Unable to withdraw

Deposited using bank card. After refunding the principal to the bank card, I cannot withdraw the profit. Sought assistance from relevant departments but the issue remains unresolved due to continuous delays.

Mediating Parties

ExnessExness

Resolved
Settlement Amount$9,200(USD)

Malaysia

2025-11-21

FX3445906801
Within 1 year

Resolved

My profitable fund not Withdrawal since 10 days

Dear Vantage Markets Support Team, I am facing an issue while trying to withdraw funds from my account. Account Number: 16250244 Platform: 5th SWAP-FREE Standard STP Balance: 139,879.50 USD Whenever I try to submit a withdrawal request, I receive the following message on screen: "Unfortunately, you are currently unable to submit a withdrawal request. Please contact support@vantagemarkets.com for more information." Kindly check my account and let me know the reason for this issue. Please guide me on how I can successfully process my withdrawal. Thank you for your prompt assistance. Best regards, Pappu Kumar Yadav

Mediating Parties

vantagevantage

Resolved
Settlement Amount$194,600(USD)

India

2025-11-21

FX2736711666
Within 1 year

Resolved

Unscrupulous platform, not giving the bonus and even taking my capital.

Garbage platform, don't trust it, they've taken all my capital.

Mediating Parties

XMXM

Resolved
Settlement Amount$706(USD)

Hong Kong

2025-11-20

cat6830
3-5 years

Resolved

What's going on with the withdrawal being rejected and still processing?

What's going on with the withdrawal being rejected and still processing?

Mediating Parties

ExnessExness

Resolved
Settlement Amount$2,300(USD)

Hong Kong

2025-11-20

Amount Resolved (Past 30 Days)(USD)

$160,634

Total Amount Resolved

$68,762,324(USD)

Resolved Cases

15,422

Processing Speed(day/case)

41

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