Rights Protection Center

XM advertised that deposits under $500 would receive a 50% bonus, but I didn't receive the bonus after depositing.

Resolved

Amount $139(USD)

Hong Kong

11-28

FX3292859140

A scam platform deducting my profits.

Resolved

A friend recommended it, didn't expect the platform to be so shady, closing my orders and deducting my profits. Customer service is dismissive.

Amount $31,112(USD)

Hong Kong

11-28

FX8784066322

I deposited money but the exchange did not resolve the error

Resolved

The exchange always requires a TXID, but meanwhile the funds have been sent and the exchange does not confirm it.

TMGM

Amount $123(USD)

Vietnam

11-27

FX2755235772

Not allowing withdrawal of profits.

Resolved

Deposited $1000, made profits but the Yixin platform doesn't allow withdrawal. Everyone be careful not to be scammed, after making profits you have to complete 100 hands before they allow withdrawal. If your capital is lost, you can't complete it, you can only lose. If you win, they don't allow withdrawal, it's a gold swallowing beast! Everyone, beware of this fraudulent platform!

easyMarkets

Amount $1,635(USD)

Hong Kong

11-23

小宝

Resolved

Unable to withdraw

They claimed I am linked to someone or something, which doesn't make sense because I'm trading from home. Profits made can't be withdrawn.

Amount $875(USD)

Hong Kong

11-23

FX3828049521

Resolved

Withdrawal

From the 9th when I requested a withdrawal until the 14th, it has not been processed. My withdrawal request has been returned to my live account. Now they are asking for my bank statement.

Amount $285(USD)

Indonesia

11-22

FX3431137949

XM does not allow profits to be withdrawn.

Resolved

A friend recommended the XM trading platform website, saying they were running a promotion. I deposited 1000 USD and received a bonus of 200 USD, totaling 1200 USD. I made a profit of 1298 USD in trades, but the platform only allowed me to withdraw the initial 1000 USD and only to a bank card. The transaction fee caused a loss of 20 USD. The withdrawal was flagged by the bank's risk control. They didn't even release my profits. This was my first deposit and trade, and I ask the platform to appeal for my losses. Thank you!

Amount $1,298(USD)

Hong Kong

11-22

FX2019291200

Unplugging the network cable, sudden data interruption during trading, customer service calls

Resolved

Unplugging the network cable, sudden data interruption during trading, customer service not answering calls, online support not responding

Exness

Stuck for an hour, first time encountering this.

Amount $224(USD)

Hong Kong

11-21

huang3321

1-2 years

Resolved

It suddenly got stuck today, unable to connect to the server or reach customer service.

Exness

Amount $1,000(USD)

Hong Kong

11-21

all

The chuck platform cannot be logged in.

Resolved

The platform is stuck and unable to close positions or trade.

Exness

First, I couldn't log in, and now after logging in, the system has been frozen for an hour with no operation possible.

Amount $2(USD)

Hong Kong

11-21

风一样的男子1

3-5 years

Resolved

First, I couldn't log in, and now after logging in, the system has been frozen for an hour with no operation possible. This kind of situation happens frequently, which is really frustrating.

Exness

Amount $0(USD)

Hong Kong

11-21

FX2799648942

Resolved

Unable to log in

Unable to trade, there are orders that cannot be stopped loss.

Exness

Amount $120(USD)

Hong Kong

11-21

Livermore

1-2 years

Resolved

Unable to withdraw

Deposited using bank card. After refunding the principal to the bank card, I cannot withdraw the profit. Sought assistance from relevant departments but the issue remains unresolved due to continuous delays.

Exness

The platform is frozen and unresponsive.

Amount $9,200(USD)

Malaysia

11-21

渐行渐远ζ□

3-5 years

Resolved

Exness

The platform is frozen and unresponsive.

Amount $1,000(USD)

Hong Kong

11-21

渐行渐远ζ□

3-5 years

Resolved

Exness

Amount $1,000(USD)

Hong Kong

11-21

Zzz

Unable to deposit money into account, and customer service can't resolve it.

Resolved

Transferred deposit using EUI, but the account still shows no inflow. Can't reach or resolve with customer service.

Exness

Amount $20(USD)

Hong Kong

11-21

白加黑 ?

Withdrawal deducts profits

Resolved

Haven't played for a few days, profits were deducted from withdrawal without reason.

Amount $1,122(USD)

Hong Kong

11-21

They won't let me trade for no reason

Resolved

They won't let me trade for no reason, it's always stuck, and I can't withdraw money.

Exness

Amount $55(USD)

Hong Kong

11-21

小文8113

Resolved

Platform account locked

The platform data is not updating, operations cannot be performed, withdrawals are unavailable, and customer service cannot be reached.

Exness

Amount $1,600(USD)

Hong Kong

11-21

FX3445906801

My profitable fund not Withdrawal since 10 days

Resolved

Dear Vantage Markets Support Team, I am facing an issue while trying to withdraw funds from my account. Account Number: 16250244 Platform: 5th SWAP-FREE Standard STP Balance: 139,879.50 USD Whenever I try to submit a withdrawal request, I receive the following message on screen: "Unfortunately, you are currently unable to submit a withdrawal request. Please contact support@vantagemarkets.com for more information." Kindly check my account and let me know the reason for this issue. Please guide me on how I can successfully process my withdrawal. Thank you for your prompt assistance. Best regards, Pappu Kumar Yadav

Vantage