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اردو
Resolved
Froze my account without cause
Mediating Parties
Moss Global (test)
Issue
Account frozen
Requirement
other
Settlement Amount
$88(USD)
Time
30 day 21 hour

Mediation Status
Hong Kong22h
Automatic completion after timeout 
It has been 30 days since the broker last replied, and the user has not taken any further action. The system has automatically changed the status to "Resolved". You can submit feedback again If disagree with the outcome.
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong08-25
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong08-25
Verified
WikiFX Mediation Center
Verified
Hong Kong08-25
Start Mediation
FX5977083282
Global erroneously froze my trading account (ID: 351750585) and withheld $80.29 in funds that I legitimately own. They accused me of initiating a chargeback through my bank, which is completely false and baseless. I am a retail trader conducting genuine trades with my own funds. To prove my innocence, I have provided XM support with my official bank passbook statement, which clearly shows my name, Meghla Biswas, and proves that I never initiated any chargeback or dispute. However, Global continues to fob me off with the same generic automated replies and refuses to release my funds. They are using these false accusations to steal customers' funds. I ask FPA to investigate this matter.

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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
