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More fraud or any problems that occur during the news or trading, I will be compensated. When the trading started, they told me that trading during the news time is only affected by a difference of 5 points in the customers’ footsteps. They deceive customers about the advantages of the company, but when they subscribe, they deny what they say. Prime It was mentioned by the support that it is all a lie and that they have nothing to do with Forex. And when you enter the video, it appears that the deal is closed seconds before the news. That was before the platform interacted with Arid by more than 90 points, and this is what caused my loss. They also claim that my loss was due to the breakout, as the cursing of the liquidity provider increased, so it is impossible to compensate. I can provide you with a video showing what happened to the company. Ahmed Al-Araji told me, “How long is the money?”
esraa3922
2024-03-22
Replied
Reply from official PrimeX Capital
Dear Client, Thank you for your feedback. As explained on our website, PrimeX Capital is an ECN broker, which means we offer variable (non-fixed) spreads based on market conditions. We apologize for what occurred in your trading account. However, it's important to understand that no broker can control market behavior during major news events. During such times, the following conditions may occur: Spreads may widen significantly Slippage can affect pending orders Stop Loss levels may be triggered due to spread fluctuations These conditions are normal during high-impact news releases and are beyond any broker's control. We appreciate your understanding and are always here to support you. Best regards, PrimeX Capital
Exposure
scam
PrimeX is a fraudulent and deceitful company. Their customer service deceives clients with the company's supposed advantages, but when you subscribe, they deny what they promised, as it happened to me. They told me that trading during news time wouldn't be affected, and the spread would only increase by a maximum of 5 points. They also claimed that any issues during news or trading would be compensated. However, when I started trading, the spread increased by more than 90 points, causing me significant losses. They then falsely attributed my losses to the spread. Interestingly, during a video, it was evident that the trades were closed seconds before the news announcement, even before the platform could react to the news. This clearly showed that all the support team's claims were lies, and they have no connection to forex whatsoever. When I contacted the company's manager, Ahmed Al-Araji, he told me, 'The funds are not enough to cover the loss because we lost with the liquidity provider, so it's impossible to provide any compensation.' I can provide you with a video showing what happened.
AlGUBORI
2023-07-21
Replied
Reply from official PrimeX Capital
Dear Client, Thank you for your feedback. As explained on our website, PrimeX Capital is an ECN broker, which means we offer variable (non-fixed) spreads based on market conditions. We apologize for what occurred in your trading account. However, it's important to understand that no broker can control market behavior during major news events. During such times, the following conditions may occur: Spreads may widen significantly Slippage can affect pending orders Stop Loss levels may be triggered due to spread fluctuations These conditions are normal during high-impact news releases and are beyond any broker's control. We appreciate your understanding and are always here to support you. Best regards, PrimeX Capital
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