Dear Client, Thank you for your feedback. As previously explained, the action taken on your account was due to our dividend policy. You can find full details regarding this policy in the Terms and Conditions section on our website. Your trades were opened before the dividend date and closed afterward, which results in additional charges on your trading account. This is a standard practice applied globally and followed by all reputable brokers. Please note: You also submitted a complaint to our regulatory authority. After reviewing your trading account statement and our explanation, the regulator rejected your complaint, confirming that our actions were in full compliance with regulations. Best regards, PrimeX Capital

Dear Client, Thank you for your feedback. Please note that the Zero (Raw) account offers zero markup from our side. However, it reflects the raw spreads provided directly by our liquidity providers (LP). These raw spreads are not fixed and may vary depending on market conditions. For example: Spreads may widen during major news events. Spreads can also be higher during periods of low liquidity (e.g., midnight trading hours). We always value our clients' feedback. In response, we have already reduced the commission from $8 to $6 per lot. We hope this change brings you a better trading experience. Best regards, PrimeX Capital

Dear Client, Thank you for your feedback. As explained on our website, PrimeX Capital is an ECN broker, which means we offer variable (non-fixed) spreads based on market conditions. We apologize for what occurred in your trading account. However, it's important to understand that no broker can control market behavior during major news events. During such times, the following conditions may occur: Spreads may widen significantly Slippage can affect pending orders Stop Loss levels may be triggered due to spread fluctuations These conditions are normal during high-impact news releases and are beyond any broker's control. We appreciate your understanding and are always here to support you. Best regards, PrimeX Capital

Dear Client, Thank you for your feedback. Please note that PrimeX Capital requires a minimum deposit of $10. Any deposit below this amount will not be received and will remain pending on the blockchain. To resolve this issue, you can simply deposit an additional $11 using the same wallet address or deposit link you used for the $8. Once this is done, the system will automatically combine both amounts and credit the full balance to your trading account. Best regards, PrimeX Capital

Dear Client, Thank you for your feedback. We apologize for what occurred in your trading account. However, it's important to understand that no broker can control market behavior during major news events. During such times, the following conditions may occur: Spreads may widen significantly Slippage can affect pending orders Stop Loss levels may be triggered due to spread fluctuations These conditions are normal during high-impact news releases and are beyond any broker's control. We appreciate your understanding and are always here to support you. Best regards, PrimeX Capital

Dear Client, We have contacted you to provide a clear explanation regarding this issue. As explained on our website, PrimeX Capital is an ECN broker, which means we offer variable (non-fixed) spreads based on market conditions. We apologize for what occurred in your trading account. However, it's important to understand that no broker can control market behavior during major news events. During such times, the following conditions may occur: Spreads may widen significantly Slippage can affect pending orders Stop Loss levels may be triggered due to spread fluctuations These conditions are normal during high-impact news releases and are beyond any broker's control. We appreciate your understanding and are always here to support you. Best regards, PrimeX Capital

Dear Client, Thank you for your feedback. As explained on our website, PrimeX Capital is an ECN broker, which means we offer variable (non-fixed) spreads based on market conditions. We apologize for what occurred in your trading account. However, it's important to understand that no broker can control market behavior during major news events. During such times, the following conditions may occur: Spreads may widen significantly Slippage can affect pending orders Stop Loss levels may be triggered due to spread fluctuations These conditions are normal during high-impact news releases and are beyond any broker's control. We appreciate your understanding and are always here to support you. Best regards, PrimeX Capital

Dear Client, Thank you for your feedback. PrimeX Capital offers a local deposit service to help clients in Iraq deposit funds using local payment methods. Please ensure that all transactions are made only through our official website. Do not use any Telegram or social media channels claiming to provide deposit services, as these are often fraudulent and unauthorized. Be cautious of scammers falsely claiming to be local depositors for PrimeX Capital. For your safety, always verify information through our official channels. Best regards, PrimeX Capital