In early April, while studying abroad in Japan, I received a call from the Hong Kong-based ATFX platform asking me to watch a live trading session on Tencent Video. Subsequently, I decided to deposit $12,000 and let them guide my trades via WeChat. The customer service advertised a 20% stop-loss limit, but on the very same day, they executed trades with 2-3 lots—far exceeding my capital—resulting in massive losses! The commission per lot was as high as $50, and the gold spread remained above 50. Later, the platform replaced my trading mentor, citing poor performance, and after depositing another $5,000, by the end of May, my total capital of $17,000 had suffered a loss of $14,784—an 80% loss rate! From late May to early June, I repeatedly submitted over 10 feedback emails through ATFX’s backend system. The platform then had an account manager contact me, and our communication lasted from June to early September. During this period, without agreeing on a compensation amount, they pressured me to sign a reimbursement application, submit my ID, and even record a facial verification video. After signing, the account manager ignored my messages for a full week. When they finally responded, they delayed the compensation timeline, claiming they were 'waiting for higher-ups’ instructions' and had no further details. In early September, they offered a dismissive $800 compensation. Left with no choice, I consulted a lawyer and uncovered the account manager’s personal details, preparing legal action. The account manager has since blocked me on WeChat. I demand that the platform address my grievances fairly, respond promptly, and contact me directly. My evidence of trading losses is irrefutable, and I’ve already disclosed personal information—I expect the platform to take this seriously, not brush it off. As a student who invested most of my tuition, this compensation is critically important to me!