Global Broker Regulation Inquiry App
WikiFX
Broker
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Bhavani Durga K
Within 1 year

Have you encountered any drawbacks with DEGIRO’s platform stability or their customer support services?

Broker Issues
DEGIRO
Regulation
06-15
United States
WikiFX
Reply

Speaking candidly from my experience as an independent trader, I approach brokers like DEGIRO with extra caution, particularly when regulatory clarity is lacking. According to the available information, DEGIRO is flagged for "no valid regulatory information", and that alone raises a red flag for me regardless of their market presence. While I have benefited from competitive fees—especially the zero commissions on US shares and certain ETFs—I must point out that platform stability has generally met basic standards, with no significant technical outages during my use. Still, the absence of essential platforms like MT4 or MT5 might be a drawback for individuals seeking robust charting and automation options. Customer support, however, left much to be desired. My inquiries tended to remain unanswered for extended periods, and other traders report similar frustrations with response times. While you can reach out via email or call, the overall efficiency and helpfulness have not consistently met my expectations. For anyone considering DEGIRO, I advise a cautious approach: strictly limit the size of your deposits until you’ve personally verified withdrawal reliability and support responsiveness under stress. Ultimately, the lack of regulation and the lackluster customer service warrant a conservative stance whether you are a beginner or have some experience in the markets.

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