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In my time evaluating Sierra Futures, I encountered several drawbacks worth highlighting, especially concerning customer service and reliability. The first and most significant concern for me is that Sierra Futures operates without any recognized regulatory oversight. From an experienced trader’s perspective, this means there’s no external body holding them accountable for how they treat clients or resolve disputes, which inevitably influences my trust in their operations and the protections available to me as a trader. Regarding customer service, I found the experience disappointing. Support is only available during limited weekday hours, which can be burdensome, especially since futures markets often require timely responses to rapidly evolving issues. In my view, efficient support is essential for handling critical platform or account matters, and Sierra Futures’ limited availability, coupled with reports of unresponsiveness, creates unnecessary anxiety. When I attempted to clarify aspects of margin requirements and withdrawal processing times, the responses I received were vague and slow, which did little to inspire confidence. On the technical side, while Sierra Futures’ trading platform offers robust features like single-click trading and advanced charting, I remain cautious about fully relying on it. Ease of use alone can’t compensate for the lack of regulatory recourse or support infrastructure. If there were ever a platform outage or order execution issue, knowing there’s no clear escalation process or regulatory backstop is a considerable drawback for me. This perspective makes me conservative in allocating significant capital to such platforms, no matter their charting capabilities or competitive commissions. In summary, the customer service gaps and absence of regulation motivate me to proceed with extreme caution. For traders who value strong oversight and responsive support, these are not minor concerns—they are fundamental to long-term trading security and peace of mind.