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Resolved
ETO Platform: Double Confirmation of Compliance, Normal Losses but Profits Withdrawal Denied, 5 Accounts $6003
Mediating Parties
ETO Markets ETO Markets
Issue

Unable to Withdraw

Requirement

Withdrawal

Settlement Amount

$6,000(USD)

Time

118day8hour

Mediation Status
Solved after user's confirmation
FX3517654242
Supplemental Materials
FX3517654242
基于上述事实,我要求贵司: 1. 提供具体的“违规”证据:请提供以下信息以便核查—— · 具体违反第9.7条哪一款/哪一项 · 涉及违规的具体订单编号、开仓/平仓时间 · 为何同一手法在亏损时合规,盈利时违规 · 判定“滥用流动性测试”的具体技术标准 2. 依据事前承诺兑现客户全部盈利:客户已按事前确认的合规手法交易,理应获得全部净值约$6003.01。 3. 撤销对我代理账户的返佣扣款决定:我的返佣是基于客户正常交易产生的,不应无端被扣。

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Reply
ETO Markets
尊敬的客户,您好 首先感谢您选择 ETO Markets 及对我们的支持! 针对您账户的相关投诉,我们已第一时间进行反馈核查。经审核确认,您的账户交易情况存在与平台风险控制及交易规范不符的情形。根据相关交易规则及风控审核结果,平台已对该账户作出相应处理。 我们理解此情况可能给您带来一定困扰,但平台需确保所有交易环境的公平性与合规性。非常遗憾对于您账户问题确实无法更改相关决定,仍需请您以 2026年4月3日发送的重要通知邮件内容为准。 感谢您的理解与配合。 再次感谢您对 ETO Markets 的理解和支持!

Reply

Supplemental Materials
FX3517654242
平台以“交易违规”为由拒绝出金,仅允许提取本金。平台对“违规”的认定标准完全取决于交易结果是亏损还是盈利,而非交易行为本身。这是典型的选择性执行规则,严重违背公平交易原则。以下截图仅为部分证据,如需更多我可随时提供。

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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FX3517654242
Dear ForexEye staff, hello! I am an ETO Markets agent (account 6108606). The total net value of 5 client accounts under my name (8607160/8606843/8607149/8607148/8607158) is approximately $6003.01. The platform has refused to process withdrawals of profits, citing "trading violations,\" and only allows the withdrawal of the principal. The platform's criteria for determining \"violations\" depend entirely on whether the trading result is a loss or a profit, not on the trading behavior itself. This is a typical case of selective rule enforcement, seriously violating the principle of fair trading. 1. Double Confirmation of Trading Method Compliance Before Account Opening Before opening the account on February 27, 2026, I consulted the ETO official website online customer service about the trading method (full position seconds before market close, exit at the next day's open). The customer service explicitly replied: \"The platform has no regulations restricting the time or method of client trading,\" and proactively notified an account manager to contact me. Subsequently, the account manager communicated with me, stating they would report to their supervisor. They replied about an hour later: \"The supervisor said, as long as you are trading normally, holding positions, and making normal profits, Eto Markets will not deduct from clients. The trading situation you described can normally withdraw profits at Eto.\" 2. Platform Never Deemed It a Violation During Losses On March 9, a client incurred a loss. I confirmed with the account manager if the method was problematic, and the reply was \"Risk control did not flag this trade as a violation.\" On March 20, a client experienced a negative balance (went negative), and applied for a negative balance reset. The account manager clearly stated \"Normal reset.\" On March 23, after we applied for a reset on behalf of the client who went negative, we reconfirmed with the platform's customer service manager that this method was normal and the reset was also normal. 3. Platform Suddenly Changed Stance After Profits On March 28, the 5 accounts traded using the exact same method and made profits. When applying for withdrawal, the platform for the first time deemed it a \"violation,\" only allowing withdrawal of the principal. The platform's email claimed violation of Client Agreement Clause 9.7 \"Abuse of Liquidity Testing," but did not provide any specific order numbers, times, or evidence. They only deducted my rebate of $42.15. 4. Core Question Same method: Compliant during losses, violation during profits. The platform's determination criteria depend on the profit/loss outcome, not the trading behavior itself. This contradicts the dual promises made by the online customer service and the account manager before account opening. 5. Demands Honor all profits from the 5 clients (approximately $6003.01); Reverse the deduction from my rebate. Evidence: I have preserved the online chat records, multiple communication records with the account manager (including the supervisor's reply), screenshots of platform emails, and trading records, which I can provide at any time. Contact: Agent account 6108606, email 18076560898@163.com ETO Markets has multiple complaints about inability to withdraw after profits, not an isolated case. Thank you, ForexEye staff, for your assistance! Note: The above screenshots are only part of the evidence; I can provide more at any time if needed.

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