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اردو
Resolved
Delayed for a long time without review of withdrawals
Mediating Parties
IEXS
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$6,700(USD)
Time
54 day 20 hour

Mediation Status
Hong Kong2024-01-14
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
United Kingdom2023-12-15
Reply
IEXS
Due to the deposits made to the account cuki202309@outlook.com via the UnionPay channel and withdrawals made using the USDT cryptocurrency channel, there may be potential risks. In order to comply with the requirements of the Anti-Money Laundering (AML) regulations and to respond to the legal requirements of relevant regions, we have initiated procedures to verify the user's deposit status. This verification has been entrusted to the compliance department and trading review department of IEXS Securities for cross-validation, and we are maintaining relevant process records as well as all verification records for review by the supervisory department. This is in accordance with international standards, industry regulations, and the liability exemption terms outlined in the user agreement.
Reply
Hong Kong2023-11-20
Appendix
chenxiaohu


I have resubmitted three detailed records relating to deposit and withdrawal, please help me with the withdrawal as soon as possible.



Appendix
Hong Kong2023-11-21
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2023-11-21
Verified
WikiFX Mediation Center
Verified
Hong Kong2023-11-20
Start Mediation
chenxiaohu



I got introduced to this platform through a friend and tried to deposit 6700usd. I applied for a withdrawal on November 14, 2023 but it has not yet arrived.




Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
