According to your situation, the bonus actually prevents your overall order from being liquidated the first time. In other words, if there is no bonus against risk at that time, your order has probably not lasted for the second cover. In addition, the ratio of the bonus to the principal should be 3 to 7 in MT4. The bonus itself will be automatically deducted if the ratio is exceeded. After you covered the position of $6000, the overall was still in the red. Since you have chosen liquidation, the result we can infer is that you don’t want to liquidate all positions again or close the position with greater losses. The bonus itself has helped you to minimize your risk from beginning to end. The USD 1,500 is the actual loss that your order should suffer. Please be aware that no problem with execution exists.

Reply from Forex.

I deposited more than 6,000 US dollars at 1:50 in the morning of January 29. At that time, there was still 4,000 in the trading account. Two of my orders lost more than 3,000 and the remaining 1,000 bonuses. At that time, the XAU/USD price was around 1838 when I deposit, and it fluctuated between 36 and 40 in ten minutes of deposit. Later, I fell asleep at two o'clock. After closing the position, I took a look at the account and the actual funds in my account were only 4000, which means that because I did not close the position before the deposit, I needed to use the capital I deposited to fill the loss. If the fluctuation of the ten minutes was large at that time, I would recognize it, but the fluctuation within ten minutes was very small at that time. I don’t even know that the deposit will first use the principal to make up for the previous loss if there is no bonus for closing the position. I think this loss is too great, too wrong. Now the log is provided. The screenshots are given to ForexClub but they told me that I must bear the consequences myself. I really need to find a place to report. I hope you can help me