I deposited funds on PrimeXBT two weeks ago and now they’re refusing to process my withdrawal. The support team keeps sending generic replies instead of solving the problem. They invented a strange excuse about a “Do not honor” issue, but my bank and credit card provider both confirmed this doesn’t exist and that they would never block an incoming payment. On top of that, I can’t even select the same card I used for deposit to request a refund. This looks like a deliberate attempt to trap client funds.

I’m really disappointed with PrimeXBT because of their spreads. At first, I thought this broker was reliable, but after trading for some time, I realized their spreads are unreasonably high compared to other brokers. Every time I open a position, I’m already starting with a big loss because the spread is eating into my balance immediately. This makes it almost impossible to scalp or take short-term trades, and even longer-term trades feel like I’m being unfairly charged. Instead of giving traders a fair chance, PrimeXBT seems more interested in profiting off these inflated spreads. It’s frustrating because spreads are supposed to be competitive in today’s market, yet with PrimeXBT I feel like I’m trading at a disadvantage right from the start. Honestly, I regret depositing here, and I wouldn’t recommend this broker to anyone who values fair trading conditions.

they dont hav emuch features but they dont need to, its the trusted payments and good conditions that I am after, not those features :)

I deposited money on PrimeXBT two weeks ago and now they won’t let me withdraw it. Customer service is useless, only sending pre-typed responses without real help. They even mentioned a strange “Do not honor” comment, but my bank confirmed they never refuse incoming transfers, nor have they heard of such an excuse. Credit card support also confirmed it’s the company’s fault. To make matters worse, I can’t even choose the same card I used for deposit as a withdrawal option. This feels like a clear attempt to block withdrawals.

I’m glad they have many methods to deposit and withdraw. Both processes went well👌👍

When I first submitted my withdrawal application, the Malaysian customer service representative said, "The system detected that you're using a domestic bank card, and the match with the platform's international data channel is only 40%. You need to bind an overseas card to increase the match to 90% and meet the withdrawal requirements." They also sent me a "data matching rules table" stating that "international platforms prioritize matching overseas account data" and threatened that "if I don't bind within 15 days, my account will be marked as an 'abnormal data account' and my principal will be frozen!" I argued that I didn't have an overseas card, but the customer service representative said, "You can find an overseas card agency that works with the platform. It costs 5,000 yuan and the data matching will be completed quickly!" Only then did I realize it was a trap!

A while ago, the Malaysian customer service representative suddenly sent me a message saying, "The platform's data system detected three previous miscalculations in your transaction data. You can apply for a correction and cash rebate of up to 8,000 yuan." They also asked me to submit my bank card number, a photo of my ID, and an SMS verification code to "verify the data." Thinking I'd get the cash rebate, I submitted the information as requested. That same evening, I received a text message from the bank saying "50,000 yuan was deducted from my account!" I quickly logged into my PXBT account and discovered that the 50,000 yuan had been transferred to an unfamiliar account! I contacted customer service for an explanation, but they said, "You leaked your account information yourself; it has nothing to do with the platform's data correction." I asked them to check the transfer records, but they said, "The records are internal and cannot be disclosed."

When I first submitted a withdrawal request, the Malaysian customer service representative said, "The system has detected that your account has three transactions that haven't been filed for compliance. You'll need to submit a margin deposit. Once the review is passed, the margin and principal will be credited together." I was stunned. Why hadn't they mentioned any compliance issues during the transaction? They even sent me a "compliance review report" with the message "15% of unfiled data" and threatened me, "If you don't pay the margin within 7 days, your account will be frozen by regulators and your principal will be deducted!" I scraped together 20,000 yuan and transferred it in, but after waiting 10 days, the review was still "pending approval"! That's when I realized it was a scam!

My Malaysian customer service representative sent me daily "data partnership project reports," claiming, "The platform has exclusive data resources, and if you invest over 100,000 yuan, you'll join the 'profit-making partnership group,' where you can follow the data signals and make guaranteed profits." They also sent me screenshots of users investing 150,000 yuan and earning 45,000 yuan a month. Believing them, I invested the 120,000 yuan I was planning to use to expand my store. However, as soon as the money arrived, the "profit-making partnership group" was disbanded, and the customer service representative I had previously contacted blocked me! When I contacted the platform's official customer service, they either didn't respond or said, "We can't find your project investment record; it might be data loss." I later learned that the so-called "data partnership project" didn't exist and was simply a scam based on fake reports.