unable to Withdraw

I apply my first withdrawal 7th August 2023 but still not received in my wallet address. several times message live chat message email support but only auto reply that we are working on your issue. but no solution and they are not giving withdrawal. I trap by my friend he refer to me. even my account is fully verified in all the way. and there is no any objection and they do not tell me any reason because they all telephone number are closed and life chat is fully automatic reply and also email support is fully auto reply.