withdrawal denied

My MT5 username is 920046. I started participating on February 2, 2022, and as part of that procedure, I typically buy stocks and set up share-specific stop loss orders in order to protect the account. The order was initially closed by kovie MT5 software at the precise price at which I had placed the stop loss order, but by March 8, 2022, Kovie had intervened in the MT5 software, causing the entire closing price to diverge from the price at which I had placed the stop loss order, resulting in a loss of up to $54,205 for my account.