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As someone who has spent years in futures trading and evaluated numerous proprietary trading firms, my experience with Topstep has made me particularly mindful of potential risks. One point that immediately stands out is Topstep's lack of regulatory oversight, which for me means approaching their customer service and platform reliability with a conservative mindset. The absence of regulation inherently reduces accountability, and while I have not personally faced major outages with Topstep's platform, I am always cautious, knowing that recourse is much more limited compared to regulated brokers. Customer service-wise, I found Topstep provides the standard channels—phone and email—for support. Although communication has generally been prompt, the firm's high-risk profile due to the absence of any valid regulatory license keeps me careful about relying heavily on their assistance for urgent issues. In my experience, without strong regulatory backing, the process for dispute resolution or escalation can be unclear, and that is something all traders—especially those moving significant capital—should be highly aware of. Regarding platform stability, Topstep does stand out for offering access to a wide array of professional-grade platforms, such as NinjaTrader and TradingView. I haven't encountered significant crashes during my sessions, but being cautious, I always prepare for potential technical glitches, knowing the firm's accountability standards aren't overseen by a regulatory body. For anyone considering Topstep, I can't emphasize enough the importance of conservative risk management and having a clear understanding of the limitations tied to unregulated environments.