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FX1696792586
Within 1 year
Unverified
EXTREMELY NEGATIVE EXPERIENCE WITH DPRIME I DO NOT RECOMMEND THIS BROKER My experience with DPrime has been extremely negative and has seriously damaged my trust in this broker. I deposited USD 31 into my DPrime trading account and traded through the standard MetaTrader 5 platform using ordinary market orders. As a result of my trading activity, my account reached approximately USD 333, including around USD 302 in trading profit. DPrime subsequently terminated my trading account and cancelled my trading results, claiming that my trades were connected to quotation issues and that I had violated their rules. I strongly disputed this decision. I contacted DPrime and specifically requested a clear, transaction-by-transaction explanation and actual evidence supporting their decision. I asked them to identify the exact trades in question, the allegedly incorrect quotations, the relevant market prices, the source of those prices, and the exact contractual basis for cancelling my trades and withholding my funds. I also provided screenshots, trading reports, MetaTrader 5 journal information and other documentary evidence showing how the trades were opened and executed through DPrime’s own trading infrastructure, as well as evidence supporting my position that I had not violated their rules. Despite this, DPrime failed to properly address the evidence I provided and did not give me a satisfactory or specific explanation. Instead of properly answering my questions and addressing the facts and screenshots I submitted, I received a response that did not clearly explain which specific rule I had violated, what exact evidence supported their decision, or why my funds were being withheld. This is one of the most frustrating parts of my experience with DPrime. I was not simply demanding that they return my money without explanation. I repeatedly asked them to provide evidence and clearly justify their decision. I also provided evidence from my side, yet my arguments were effectively ignored or inadequately addressed. Most importantly, DPrime did not return even my original USD 31 deposit. These were my own deposited funds, yet after the termination of my account I was unable to recover them. After the account was terminated, some historical account and transaction information that had previously been available through the client portal was also no longer accessible to me. I have retained documentary evidence, including my original deposit confirmation, MetaTrader 5 journals, screenshots, trading reports and correspondence with DPrime. Based on my personal experience, I believe DPrime handled this dispute in a highly unsatisfactory and non-transparent manner. A broker should be able to clearly explain why a client’s trades are cancelled, provide the relevant evidence, properly address the client’s documented response, and clearly account for what happened to the client’s funds.
3h

Austria

Scam

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