On July 14, 2026, I traded gold (spot gold: XAUUSD) with broker CONNEXT by placing a buy order at price 4037 and closing when the price reached 4091 at that time Thai time 19:29:34. After that, CPI news was released causing the price to surge rapidly and exceed the set closing price, but the chart froze and did not move compared to others. This caused me to lose all the money I should have earned, $3,780. I have reported the problem and followed up with this broker since the chart freezing incident, but the broker evaded and delayed responses repeatedly until July 31, they answered that they cannot compensate the full amount = they just refused to pay. "Beware of deceptive advertisements luring investments from this broker.