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A withdrawal of USD 7,200 from RS Finance has not been received for nearly 50 days, and customer service has not responded for a long time.

刽子手
Within 1 year
Unverified

Exposure

I am a client of RS Finance. I submitted a withdrawal request for USD 7,200 on July 20, 2026. As of September 7, 2026—nearly 50 days later—the funds have still not been credited to my account. During this period, I have repeatedly contacted the platform via RS Finance’s official customer service email, repeatedly requesting that the withdrawal be processed and asking for updates on the review status. However, I have yet to receive any substantive resolution, and recently, several of my emails have gone completely unanswered. I subsequently formally requested that the platform confirm the actual legal entity associated with account 1245624, along with its place of registration, regulatory authority, license number, and the applicable customer agreement, so that I may file a complaint with the relevant regulatory authorities should this issue remain unresolved for an extended period. However, the platform has failed to provide a clear response to this request as well. I have not received any specific explanation as to why the USD 7,200 withdrawal has been held up for so long, nor have I received a clear payment timeline or proof of payment. A normal withdrawal request should not still be met with nothing but waiting and silence after nearly 50 days. My demand is clear: I request that RS Finance immediately process the USD 7,200 withdrawal and provide proof of payment, while also clearly identifying the actual legal entity associated with the account. I hope WikiFX will assist in contacting RS Finance to facilitate formal mediation and urge the platform to process my withdrawal as soon as possible. I can provide withdrawal records, account information, and the complete email correspondence with the platform to date as evidence.

Original

RS Finance提现USD 7,200近50天未到账,客服长期不回复

我是RS Finance客户,我于2026年7月20日提交USD 7,200提现申请,截至2026年9月7日已经接近50天,资金至今没有到账。期间我已经多次通过RS Finance官方客服邮箱联系平台,反复要求处理提现并告知具体审核进度,但一直没有得到实质性处理结果,近期多封邮件甚至没有任何回复。 我后来又正式要求平台确认账户1245624实际对应的签约法律实体、注册地、监管机构、牌照号以及适用的客户协议,以便在问题长期无法解决的情况下向相应监管机构投诉,但平台同样没有提供明确回复。 我并没有收到能够解释为什么USD 7,200可以被长期搁置的具体理由,也没有收到明确的付款时间或付款凭证。一个正常的提现申请不应该在近50天后仍然只有等待和沉默。 我的诉求很明确:请RS Finance立即完成USD 7,200提现并提供付款凭证,同时明确账户对应的实际签约法律实体。 希望WikiFX协助联系RS Finance进行正式调解,推动平台尽快处理我的提现。我可以提供提现记录、账户信息以及此前与平台的完整邮件沟通记录作为证明。

16h

Malaysia

Unable to Withdraw

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