Connection dropped, unable to close positions.-NCE-Exposure-WikiFX

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Connection dropped, unable to close positions.

小泥巴

Within 1 year

Unverified

Exposure

At 2:30 am on April 11, the platform went offline preventing me from closing positions. I wasn't able to close my losing short position nor open a long one. After waiting for over 20 minutes, I needed to rest and couldn't keep an eye on the trades. When I woke up, I had a margin call. This platform also went offline for about 40 minutes on the evening of April 10. This dishonest platform offers no compensation. Is it normal for a platform to lag and prevent normal operation?

Original

掉线无法平仓

4.11日凌晨两点半平台掉线导致无法平仓，空单亏损无法平仓反手做多，等待20多分钟需要休息不能继续盯盘，醒来已经爆仓。此平台在4月10号晚上8点也是掉线40分钟左右。黑平台不给任何补偿，难道平台掉线卡顿无法正常操作是正常吗？