unable to withdrawal

Hello , I want to let you know that I recently opend an account at CJC Markets and I recharged funds too rupees of 40 thousands.unfortunatily india is suffering from covid second danger wave . my family member got affected by corona . So I need to give a good medical treatment and oxygen. for this i need money . I am poor person sir.i am requesting for withdraw my funds since last five days but customer service is not giving permission for withdraw. please help me to get withdrawal I need it .