account info manipulation

I was told that I couldn’t withdraw for incomplete info after I had deposited funds. I sent the info many times but there was no result, it was my report to (financial recovery .tech) that got me a refund. I kept wondering why i could deposit funds to BTCUSDT if the info was incomplete? Poor quality of service if you ask me. If you fail to deposit, they will immediately have a staff helping you out to ensure that the deposit is made. But none of them cares if you can withdraw funds or not.