Dear valued customer, hello! The customer service screenshot above is a fake image created using Photoshop. Our customer service has not had this dialogue box with the customer mentioned. Please upload the recorded screen of the conversation to verify its authenticity. After verifying with the account holder, it was confirmed that the account holder did not encounter the content mentioned in the post. The person who edited the image is Chen Baochun, a Fujian resident, who spreads rumors using image editing software. Please ask Chen Baochun to immediately stop spreading rumors, delete the fabricated content, and assist us in resolving your account issues.