Shenghui Group Ltd - Withdrawal request Problems

At the end of March 2022, I registered and deposited funds through Shenghui Group Ltd (https://www.shenghuigroupax.com) to trade on MetaTrader 5. The trading account number of Shenghui Group is 210292. On 25th April 2022, my withdrawal request of USD 38,435 was rejected, justifying for security reasons. Freezing my account. I tried to understand the reason of the unilateral act. So at 27th April I sent an email to customer service ( support@shenghuigroupax.com) but nobody answered me. At May 1st (2022) I received a information from Customer Service (WhatsApp) informe that " Hello sir, if your account is not unfrozen within one week, the system will permanently freeze your account".I would like your support and mediation to resolve this withdraw problem\issue.Company adress: RM301 199 SHAFTESBURY AVE LONDON WC2H 8TJWhatsapp Customer Service number: +44 7859 679601Institucional website adress: https://www.shenghuigroupax.comPlataform website adress: https://shglee.com/#/user/loginCustomer Service e-mail adress: support@shenghuigroupax.com