In March, I contacted a customer service called Jason through the official phone number of Jishi. He confirmed my identity information and the time of my deposit (with recording as proof) and the amount of deposit on the phone. Because all my transaction records were deleted from the backstage of Jishi, I recorded the recording. Jason customer service said to go to the technical department to check, let me wait. On March 15th, I received an e-mail from Jishi that said that my principal was lost on July 15th and July 22nd. The problem is that this is the second day of my deposit, and I am on July 20th, 2020. They are all trading in November 2020, and there are screenshots of my December withdrawal photos. If I don’t mind, why did I send an email to inform me of all losses after I complained? Please Jishi show me the evidence of my loss, such a big platform will also do what these "scam" platforms do! The evidence photos are as follows, my current record of 3,500 US dollars!